Your Pizza Guy Is Now AI
Lyft is using Anthropic’s Claude AI for customer service
AI in Customer Experience: Are Your Teams Ready?
AI adoption in CX is rising, but implementation challenges remain
B2B Branding Trends: Balancing Human Connection with AI Innovation
Why most B2B marketing and sales AI projects aren’t successful yet
Marketing B2B, tutte le tendenze che spingono la trasformazione in chiave digitale
How to Identify When Agentic AI is Helpful. And Not
Are your CX metrics hurting your customer experience?
Il primo speciale CMI 2025 dedicato ai trend CX