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		<title>The future of B2B sales: How growth champions rewire their playbooks with AI</title>
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		<dc:creator><![CDATA[Irene Galantini]]></dc:creator>
		<pubDate>Mon, 27 Jul 2026 16:46:29 +0000</pubDate>
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		<title>Customer satisfaction scores rise when agents express empathy</title>
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		<dc:creator><![CDATA[Cristina Anna Rossi]]></dc:creator>
		<pubDate>Fri, 24 Jul 2026 14:45:16 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[Agentic AI]]></category>
		<category><![CDATA[AI]]></category>
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		<title>From conversation to execution: why Large Action Models are driving the next era of autonomous CX</title>
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		<dc:creator><![CDATA[Cristina Anna Rossi]]></dc:creator>
		<pubDate>Fri, 24 Jul 2026 14:43:05 +0000</pubDate>
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		<title>Consumer distrust of AI isn’t all about the AI</title>
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		<dc:creator><![CDATA[Cristina Anna Rossi]]></dc:creator>
		<pubDate>Fri, 24 Jul 2026 14:42:27 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[AI]]></category>
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		<title>Why Marketing Needs an AI-Ready Measurement Framework</title>
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		<dc:creator><![CDATA[Cristina Anna Rossi]]></dc:creator>
		<pubDate>Fri, 24 Jul 2026 14:40:56 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[Agentic AI]]></category>
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		<title>Servizio clienti, sì all’accesso all’audio delle conversazioni tramite trascrizione</title>
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		<dc:creator><![CDATA[Cristina Anna Rossi]]></dc:creator>
		<pubDate>Fri, 24 Jul 2026 14:39:25 +0000</pubDate>
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		<title>Intelligenza artificiale e computer vision: così De’Longhi riduce del 30% gli scarti di linea</title>
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		<dc:creator><![CDATA[Eliana Bentivegna]]></dc:creator>
		<pubDate>Mon, 29 Jun 2026 08:36:13 +0000</pubDate>
				<category><![CDATA[Digital Transformation Academy]]></category>
		<category><![CDATA[Artificial Intelligence]]></category>
		<category><![CDATA[De' onghi]]></category>
		<category><![CDATA[Matteo Pecci]]></category>
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		<title>Uljan Sharka 10 anni dopo, la storia dell’imprenditore che guida la sfida dell’AI europea</title>
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		<dc:creator><![CDATA[Eliana Bentivegna]]></dc:creator>
		<pubDate>Fri, 26 Jun 2026 14:20:32 +0000</pubDate>
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		<category><![CDATA[Domyn]]></category>
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		<title>Human centric AI: l’innovazione digitale parte dalle persone</title>
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		<dc:creator><![CDATA[Cristina Anna Rossi]]></dc:creator>
		<pubDate>Fri, 26 Jun 2026 13:06:55 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[AI]]></category>
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		<title>Intelligenza artificiale nel customer care, ma la fiducia frena la scalata in Europa</title>
		<link>https://newsletter-wp.osservatori.net/ocx/intelligenza-artificiale-nel-customer-care-ma-la-fiducia-frena-la-scalata-in-europa/</link>
		
		<dc:creator><![CDATA[Cristina Anna Rossi]]></dc:creator>
		<pubDate>Fri, 26 Jun 2026 13:02:39 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[Artificial Intelligence]]></category>
		<category><![CDATA[customer care]]></category>
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