<?xml version="1.0" encoding="UTF-8"?><rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>customer care &#8211; newsletterwp</title>
	<atom:link href="https://newsletter-wp.osservatori.net/tag/customer-care/feed/" rel="self" type="application/rss+xml" />
	<link>https://newsletter-wp.osservatori.net</link>
	<description>Un nuovo sito targato WordPress</description>
	<lastBuildDate>Fri, 20 Mar 2026 17:36:12 +0000</lastBuildDate>
	<language>it-IT</language>
	<sy:updatePeriod>
	hourly	</sy:updatePeriod>
	<sy:updateFrequency>
	1	</sy:updateFrequency>
	<generator>https://wordpress.org/?v=6.3.8</generator>
	<item>
		<title>Il gruppo Capri adotta l’intelligenza artificiale, non licenzia anzi assume</title>
		<link>https://newsletter-wp.osservatori.net/ocx/il-gruppo-capri-adotta-lintelligenza-artificiale-non-licenzia-anzi-assume/</link>
		
		<dc:creator><![CDATA[Cristina Anna Rossi]]></dc:creator>
		<pubDate>Fri, 20 Mar 2026 17:36:12 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[Agentic AI]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[AI Agent]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[customer care]]></category>
		<category><![CDATA[customer journey]]></category>
		<category><![CDATA[omnicanale]]></category>
		<category><![CDATA[omnichannel]]></category>
		<category><![CDATA[virtual assistant]]></category>
		<guid isPermaLink="false">https://newsletter-wp.osservatori.net/?p=66133</guid>

					<description><![CDATA[]]></description>
										<content:encoded><![CDATA[]]></content:encoded>
					
		
		
			</item>
		<item>
		<title>Customer care e AI: per le PMI italiane adozione al rallentatore</title>
		<link>https://newsletter-wp.osservatori.net/ocx/customer-care-e-ai-per-le-pmi-italiane-adozione-al-rallentatore/</link>
		
		<dc:creator><![CDATA[Claudia Baratto]]></dc:creator>
		<pubDate>Mon, 09 Feb 2026 15:55:35 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[adozione AI]]></category>
		<category><![CDATA[customer care]]></category>
		<category><![CDATA[Pmi]]></category>
		<guid isPermaLink="false">https://newsletter-wp.osservatori.net/?p=64178</guid>

					<description><![CDATA[]]></description>
										<content:encoded><![CDATA[]]></content:encoded>
					
		
		
			</item>
		<item>
		<title>Agentic AI collaborativa: il nuovo modello che rivoluziona i contact center</title>
		<link>https://newsletter-wp.osservatori.net/ocx/agentic-ai-collaborativa-il-nuovo-modello-che-rivoluziona-i-contact-center/</link>
		
		<dc:creator><![CDATA[Claudia Baratto]]></dc:creator>
		<pubDate>Wed, 03 Dec 2025 08:38:01 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[automazione]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[customer care]]></category>
		<category><![CDATA[Intelligenza Artificiale]]></category>
		<guid isPermaLink="false">https://newsletter-wp.osservatori.net/?p=61270</guid>

					<description><![CDATA[]]></description>
										<content:encoded><![CDATA[]]></content:encoded>
					
		
		
			</item>
		<item>
		<title>Customer service: gli italiani preferiscono il rapporto umano</title>
		<link>https://newsletter-wp.osservatori.net/ocx/customer-service-gli-italiani-preferiscono-il-rapporto-umano/</link>
					<comments>https://newsletter-wp.osservatori.net/ocx/customer-service-gli-italiani-preferiscono-il-rapporto-umano/#respond</comments>
		
		<dc:creator><![CDATA[Emma Barlassina]]></dc:creator>
		<pubDate>Fri, 14 Nov 2025 18:37:14 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[customer care]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[Human Tech]]></category>
		<category><![CDATA[Intelligenza Artificiale]]></category>
		<guid isPermaLink="false">https://newsletter-wp.osservatori.net/?p=60174</guid>

					<description><![CDATA[]]></description>
										<content:encoded><![CDATA[]]></content:encoded>
					
					<wfw:commentRss>https://newsletter-wp.osservatori.net/ocx/customer-service-gli-italiani-preferiscono-il-rapporto-umano/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
			</item>
		<item>
		<title>Agenti AI: il controllo delle conversazioni diventa un vantaggio competitivo</title>
		<link>https://newsletter-wp.osservatori.net/ocx/agenti-ai-il-controllo-delle-conversazioni-diventa-un-vantaggio-competitivo/</link>
					<comments>https://newsletter-wp.osservatori.net/ocx/agenti-ai-il-controllo-delle-conversazioni-diventa-un-vantaggio-competitivo/#respond</comments>
		
		<dc:creator><![CDATA[Emma Barlassina]]></dc:creator>
		<pubDate>Fri, 14 Nov 2025 18:31:26 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[agenti AI]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[Compagnie assicurative]]></category>
		<category><![CDATA[customer care]]></category>
		<guid isPermaLink="false">https://newsletter-wp.osservatori.net/?p=60168</guid>

					<description><![CDATA[]]></description>
										<content:encoded><![CDATA[]]></content:encoded>
					
					<wfw:commentRss>https://newsletter-wp.osservatori.net/ocx/agenti-ai-il-controllo-delle-conversazioni-diventa-un-vantaggio-competitivo/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
			</item>
		<item>
		<title>SEA Milan Airports: AI e CRM per rispondere all’aumento del traffico passeggeri e delle richieste online</title>
		<link>https://newsletter-wp.osservatori.net/ocx/sea-milan-airports-ai-e-crm-per-rispondere-allaumento-del-traffico-passeggeri-e-delle-richieste-online-2/</link>
					<comments>https://newsletter-wp.osservatori.net/ocx/sea-milan-airports-ai-e-crm-per-rispondere-allaumento-del-traffico-passeggeri-e-delle-richieste-online-2/#respond</comments>
		
		<dc:creator><![CDATA[Ilaria Nicolosi]]></dc:creator>
		<pubDate>Fri, 17 Oct 2025 13:49:07 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[customer care]]></category>
		<category><![CDATA[customer experience]]></category>
		<guid isPermaLink="false">https://newsletter-wp.osservatori.net/?p=58948</guid>

					<description><![CDATA[]]></description>
										<content:encoded><![CDATA[]]></content:encoded>
					
					<wfw:commentRss>https://newsletter-wp.osservatori.net/ocx/sea-milan-airports-ai-e-crm-per-rispondere-allaumento-del-traffico-passeggeri-e-delle-richieste-online-2/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
			</item>
		<item>
		<title>How Agentic AI is Reshaping the Future of CX</title>
		<link>https://newsletter-wp.osservatori.net/ocx/how-agentic-ai-is-reshaping-the-future-of-cx/</link>
					<comments>https://newsletter-wp.osservatori.net/ocx/how-agentic-ai-is-reshaping-the-future-of-cx/#respond</comments>
		
		<dc:creator><![CDATA[Ilaria Nicolosi]]></dc:creator>
		<pubDate>Mon, 28 Jul 2025 08:10:38 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[Agentic AI]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[customer care]]></category>
		<category><![CDATA[customer experience]]></category>
		<guid isPermaLink="false">https://newsletter-wp.osservatori.net/?p=56483</guid>

					<description><![CDATA[]]></description>
										<content:encoded><![CDATA[]]></content:encoded>
					
					<wfw:commentRss>https://newsletter-wp.osservatori.net/ocx/how-agentic-ai-is-reshaping-the-future-of-cx/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
			</item>
		<item>
		<title>Sisal, AI e omnicanalità: il Customer Care diventa il vero motore che guida l’esperienza clienti</title>
		<link>https://newsletter-wp.osservatori.net/ocx/sisal-ai-e-omnicanalita-il-customer-care-diventa-il-vero-motore-che-guida-lesperienza-clienti/</link>
					<comments>https://newsletter-wp.osservatori.net/ocx/sisal-ai-e-omnicanalita-il-customer-care-diventa-il-vero-motore-che-guida-lesperienza-clienti/#respond</comments>
		
		<dc:creator><![CDATA[Ilaria Nicolosi]]></dc:creator>
		<pubDate>Mon, 30 Jun 2025 15:06:00 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[customer care]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[omnichannel]]></category>
		<category><![CDATA[touchpoint]]></category>
		<guid isPermaLink="false">https://newsletter-wp.osservatori.net/?p=54968</guid>

					<description><![CDATA[]]></description>
										<content:encoded><![CDATA[]]></content:encoded>
					
					<wfw:commentRss>https://newsletter-wp.osservatori.net/ocx/sisal-ai-e-omnicanalita-il-customer-care-diventa-il-vero-motore-che-guida-lesperienza-clienti/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
			</item>
		<item>
		<title>Telepass e la nuova frontiera della mobilità intelligente: servizi digitali e AI ubiqua</title>
		<link>https://newsletter-wp.osservatori.net/ocx/telepass-e-la-nuova-frontiera-della-mobilita-intelligente-servizi-digitali-e-ai-ubiqua/</link>
					<comments>https://newsletter-wp.osservatori.net/ocx/telepass-e-la-nuova-frontiera-della-mobilita-intelligente-servizi-digitali-e-ai-ubiqua/#respond</comments>
		
		<dc:creator><![CDATA[Ilaria Nicolosi]]></dc:creator>
		<pubDate>Mon, 30 Jun 2025 15:00:57 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[customer care]]></category>
		<category><![CDATA[customer experience]]></category>
		<guid isPermaLink="false">https://newsletter-wp.osservatori.net/?p=54964</guid>

					<description><![CDATA[]]></description>
										<content:encoded><![CDATA[]]></content:encoded>
					
					<wfw:commentRss>https://newsletter-wp.osservatori.net/ocx/telepass-e-la-nuova-frontiera-della-mobilita-intelligente-servizi-digitali-e-ai-ubiqua/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
			</item>
		<item>
		<title>Adottare l’AI nel customer care: come superare timori e resistenza al cambiamento</title>
		<link>https://newsletter-wp.osservatori.net/ocx/adottare-lai-nel-customer-care-come-superare-timori-e-resistenza-al-cambiamento/</link>
					<comments>https://newsletter-wp.osservatori.net/ocx/adottare-lai-nel-customer-care-come-superare-timori-e-resistenza-al-cambiamento/#respond</comments>
		
		<dc:creator><![CDATA[Emma Barlassina]]></dc:creator>
		<pubDate>Tue, 17 Jun 2025 15:52:02 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[customer care]]></category>
		<category><![CDATA[knowledge base]]></category>
		<guid isPermaLink="false">https://newsletter-wp.osservatori.net/?p=54246</guid>

					<description><![CDATA[]]></description>
										<content:encoded><![CDATA[]]></content:encoded>
					
					<wfw:commentRss>https://newsletter-wp.osservatori.net/ocx/adottare-lai-nel-customer-care-come-superare-timori-e-resistenza-al-cambiamento/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
			</item>
	</channel>
</rss>

<!--
Performance optimized by W3 Total Cache. Learn more: https://www.boldgrid.com/w3-total-cache/

Object Caching 95/99 objects using disk
Page Caching using disk: enhanced 
Minified using disk
Database Caching 12/17 queries in 0.005 seconds using disk

Served from: newsletter-wp.osservatori.net @ 2026-06-13 17:10:44 by W3 Total Cache
-->