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		<title>If It Weren’t For Those Darn Customers</title>
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		<dc:creator><![CDATA[Cristina Anna Rossi]]></dc:creator>
		<pubDate>Fri, 20 Mar 2026 17:12:56 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[AI]]></category>
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		<title>Strategia Customer-Centric per Volotea, 800 mila iscritti al programma di fidelizzazione</title>
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		<dc:creator><![CDATA[Ilaria Nicolosi]]></dc:creator>
		<pubDate>Mon, 05 May 2025 12:49:55 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[customer centric]]></category>
		<category><![CDATA[fidelizzazione]]></category>
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		<title>La Customer Experience Acea: servizi e persone al centro</title>
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					<comments>https://newsletter-wp.osservatori.net/ocx/la-customer-experience-acea-servizi-e-persone-al-centro/#respond</comments>
		
		<dc:creator><![CDATA[Claudia Baratto]]></dc:creator>
		<pubDate>Mon, 17 Feb 2025 09:14:06 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[customer centric]]></category>
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		<category><![CDATA[Servizi]]></category>
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		<title>The Science of High-Level CX: The Art of Crafting Exceptional Customer Experiences</title>
		<link>https://newsletter-wp.osservatori.net/ocx/the-science-of-high-level-cx-the-art-of-crafting-exceptional-customer-experiences/</link>
					<comments>https://newsletter-wp.osservatori.net/ocx/the-science-of-high-level-cx-the-art-of-crafting-exceptional-customer-experiences/#respond</comments>
		
		<dc:creator><![CDATA[Ilaria Nicolosi]]></dc:creator>
		<pubDate>Fri, 31 Jan 2025 17:09:05 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[customer centric]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[CX]]></category>
		<category><![CDATA[personalization]]></category>
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		<title>Omnichannel Strategies: Challenges and Building Blocks</title>
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					<comments>https://newsletter-wp.osservatori.net/ocx/omnichannel-strategies-challenges-and-building-blocks/#respond</comments>
		
		<dc:creator><![CDATA[Ilaria Nicolosi]]></dc:creator>
		<pubDate>Fri, 04 Oct 2024 14:45:05 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[customer centric]]></category>
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		<category><![CDATA[Multichannel]]></category>
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		<guid isPermaLink="false">https://newsletter-wp.osservatori.net/?p=40879</guid>

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		<title>Harnessing martech insights: A roadmap to customer-centric business strategies</title>
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					<comments>https://newsletter-wp.osservatori.net/ocx/harnessing-martech-insights-a-roadmap-to-customer-centric-business-strategies/#respond</comments>
		
		<dc:creator><![CDATA[Ilaria Nicolosi]]></dc:creator>
		<pubDate>Mon, 08 Apr 2024 09:40:45 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[customer centric]]></category>
		<category><![CDATA[data analysis]]></category>
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		<title>Building a Culture of Agility in CX and Marketing</title>
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					<comments>https://newsletter-wp.osservatori.net/ocx/building-a-culture-of-agility-in-cx-and-marketing/#respond</comments>
		
		<dc:creator><![CDATA[Ilaria Nicolosi]]></dc:creator>
		<pubDate>Mon, 08 Apr 2024 09:30:00 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[Agility]]></category>
		<category><![CDATA[customer centric]]></category>
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		<title>5 practical marketing tactics to accommodate new technologies and AI</title>
		<link>https://newsletter-wp.osservatori.net/ocx/5-practical-marketing-tactics-to-accommodate-new-technologies-and-ai/</link>
					<comments>https://newsletter-wp.osservatori.net/ocx/5-practical-marketing-tactics-to-accommodate-new-technologies-and-ai/#respond</comments>
		
		<dc:creator><![CDATA[Ilaria Nicolosi]]></dc:creator>
		<pubDate>Mon, 11 Mar 2024 08:40:52 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[chatbot]]></category>
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		<category><![CDATA[data analysis]]></category>
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		<guid isPermaLink="false">https://newsletter-wp.osservatori.net/?p=31603</guid>

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		<title>Is Customer Empowerment the New Customer Engagement?</title>
		<link>https://newsletter-wp.osservatori.net/ocx/is-customer-empowerment-the-new-customer-engagement/</link>
					<comments>https://newsletter-wp.osservatori.net/ocx/is-customer-empowerment-the-new-customer-engagement/#respond</comments>
		
		<dc:creator><![CDATA[Ilaria Nicolosi]]></dc:creator>
		<pubDate>Mon, 11 Mar 2024 08:20:41 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[customer centric]]></category>
		<category><![CDATA[customer empowerment]]></category>
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		<category><![CDATA[CX]]></category>
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		<title>Come cambierà quest&#8217;anno la customer experience tra AI e soluzioni personalizzate</title>
		<link>https://newsletter-wp.osservatori.net/ocx/come-cambiera-questanno-la-customer-experience-tra-ai-e-soluzioni-personalizzate/</link>
					<comments>https://newsletter-wp.osservatori.net/ocx/come-cambiera-questanno-la-customer-experience-tra-ai-e-soluzioni-personalizzate/#respond</comments>
		
		<dc:creator><![CDATA[Andrea Meroni]]></dc:creator>
		<pubDate>Thu, 08 Feb 2024 08:49:36 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[customer centric]]></category>
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