customer data – newsletterwp https://newsletter-wp.osservatori.net Un nuovo sito targato WordPress Mon, 04 May 2026 10:25:42 +0000 it-IT hourly 1 https://wordpress.org/?v=6.3.8 CX teams are collecting the data, but failing to act on customer intent signals https://newsletter-wp.osservatori.net/ocx/cx-teams-are-collecting-the-data-but-failing-to-act-on-customer-intent-signals/ Mon, 04 May 2026 10:25:42 +0000 https://newsletter-wp.osservatori.net/?p=68157 What Is the Real Role of CRM in Modern CX Architecture? https://newsletter-wp.osservatori.net/ocx/what-is-the-real-role-of-crm-in-modern-cx-architecture/ Fri, 17 Apr 2026 13:14:56 +0000 https://newsletter-wp.osservatori.net/?p=67359 Are you sabotaging your self-service? https://newsletter-wp.osservatori.net/ocx/are-you-sabotaging-your-self-service/ Fri, 09 Jan 2026 15:25:01 +0000 https://newsletter-wp.osservatori.net/?p=62497 AI Didn’t Break Ecommerce Support — Bad Customer Data Did https://newsletter-wp.osservatori.net/ocx/ai-didnt-break-ecommerce-support-bad-customer-data-did/ Fri, 09 Jan 2026 15:22:17 +0000 https://newsletter-wp.osservatori.net/?p=62495 La Marzocco, potenziare la Brand Experience attraverso i dati centralizzati dei clienti https://newsletter-wp.osservatori.net/ocx/la-marzocco-potenziare-la-brand-experience-attraverso-i-dati-centralizzati-dei-clienti/ https://newsletter-wp.osservatori.net/ocx/la-marzocco-potenziare-la-brand-experience-attraverso-i-dati-centralizzati-dei-clienti/#respond Mon, 18 Nov 2024 10:32:49 +0000 https://newsletter-wp.osservatori.net/?p=43248 https://newsletter-wp.osservatori.net/ocx/la-marzocco-potenziare-la-brand-experience-attraverso-i-dati-centralizzati-dei-clienti/feed/ 0