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		<title>Customer Engagement Technology nel B2B: perché è diventata una priorità strategica</title>
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		<dc:creator><![CDATA[Emma Barlassina]]></dc:creator>
		<pubDate>Tue, 20 May 2025 09:46:14 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[B2B]]></category>
		<category><![CDATA[CRM]]></category>
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		<title>AI adoption in CX is rising, but implementation challenges remain</title>
		<link>https://newsletter-wp.osservatori.net/ocx/ai-adoption-in-cx-is-rising-but-implementation-challenges-remain/</link>
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		<dc:creator><![CDATA[Claudia Baratto]]></dc:creator>
		<pubDate>Mon, 17 Feb 2025 08:54:34 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[customer engagement]]></category>
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		<title>Sales Kickoff Success: Add AI To Your Agenda</title>
		<link>https://newsletter-wp.osservatori.net/ocx/sales-kickoff-success-add-ai-to-your-agenda/</link>
					<comments>https://newsletter-wp.osservatori.net/ocx/sales-kickoff-success-add-ai-to-your-agenda/#respond</comments>
		
		<dc:creator><![CDATA[Ilaria Nicolosi]]></dc:creator>
		<pubDate>Mon, 18 Nov 2024 10:48:09 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[AI-driven]]></category>
		<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[SKO]]></category>
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		<title>Revolutionizing Customer Engagement: Exploring Hyper-Personalization Through Data, AI, and Automation</title>
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					<comments>https://newsletter-wp.osservatori.net/ocx/revolutionizing-customer-engagement-exploring-hyper-personalization-through-data-ai-and-automation/#respond</comments>
		
		<dc:creator><![CDATA[Ilaria Nicolosi]]></dc:creator>
		<pubDate>Fri, 26 Jul 2024 15:30:02 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[Automation]]></category>
		<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[Data]]></category>
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		<title>Use Optichannel and Omnichannel Approaches to Maximize Customer Engagement</title>
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					<comments>https://newsletter-wp.osservatori.net/ocx/use-optichannel-and-omnichannel-approaches-to-maximize-customer-engagement/#respond</comments>
		
		<dc:creator><![CDATA[Ilaria Nicolosi]]></dc:creator>
		<pubDate>Fri, 28 Jun 2024 10:45:22 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[Multichannel]]></category>
		<category><![CDATA[omnichannel]]></category>
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		<guid isPermaLink="false">https://newsletter-wp.osservatori.net/?p=37303</guid>

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		<title>Customer care, Wind Tre punta sull’engagement one to one</title>
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					<comments>https://newsletter-wp.osservatori.net/ocx/customer-care-wind-tre-punta-sullengagement-one-to-one/#respond</comments>
		
		<dc:creator><![CDATA[Ilaria Nicolosi]]></dc:creator>
		<pubDate>Mon, 03 Jun 2024 09:21:55 +0000</pubDate>
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		<category><![CDATA[CDP]]></category>
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		<title>WhatsApp è la piattaforma Martech più diffusa e meno monetizzata. Dal 2024 Meta sta cambiando tutto. Che opportunità ci sono?</title>
		<link>https://newsletter-wp.osservatori.net/ocx/whatsapp-e-la-piattaforma-martech-piu-diffusa-e-meno-monetizzata-dal-2024-meta-sta-cambiando-tutto-che-opportunita-ci-sono/</link>
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		<dc:creator><![CDATA[Irene Galantini]]></dc:creator>
		<pubDate>Wed, 24 Apr 2024 15:24:32 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[AI and Data Management]]></category>
		<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[Lead Generation]]></category>
		<category><![CDATA[Omnichannel Marketing]]></category>
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		<title>5 practical marketing tactics to accommodate new technologies and AI</title>
		<link>https://newsletter-wp.osservatori.net/ocx/5-practical-marketing-tactics-to-accommodate-new-technologies-and-ai/</link>
					<comments>https://newsletter-wp.osservatori.net/ocx/5-practical-marketing-tactics-to-accommodate-new-technologies-and-ai/#respond</comments>
		
		<dc:creator><![CDATA[Ilaria Nicolosi]]></dc:creator>
		<pubDate>Mon, 11 Mar 2024 08:40:52 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[chatbot]]></category>
		<category><![CDATA[customer centric]]></category>
		<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[data analysis]]></category>
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		<title>How to Improve Customer Engagement: 7 Useful Tips</title>
		<link>https://newsletter-wp.osservatori.net/ocx/how-to-improve-customer-engagement-7-useful-tips/</link>
					<comments>https://newsletter-wp.osservatori.net/ocx/how-to-improve-customer-engagement-7-useful-tips/#respond</comments>
		
		<dc:creator><![CDATA[Ilaria Nicolosi]]></dc:creator>
		<pubDate>Mon, 11 Mar 2024 08:18:03 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[loyalty]]></category>
		<category><![CDATA[omnichannel]]></category>
		<category><![CDATA[personalization]]></category>
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		<title>Harnessing AI to Become Frictionless. Part 1: Simpler, Smarter IVR Systems</title>
		<link>https://newsletter-wp.osservatori.net/ocx/harnessing-ai-to-become-frictionless-part-1-simpler-smarter-ivr-systems/</link>
					<comments>https://newsletter-wp.osservatori.net/ocx/harnessing-ai-to-become-frictionless-part-1-simpler-smarter-ivr-systems/#respond</comments>
		
		<dc:creator><![CDATA[Andrea Meroni]]></dc:creator>
		<pubDate>Fri, 03 Nov 2023 08:35:35 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[IVR]]></category>
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