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		<title>Customers want personalized marketing. Why can’t most brands deliver?</title>
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		<dc:creator><![CDATA[Cristina Anna Rossi]]></dc:creator>
		<pubDate>Mon, 04 May 2026 10:26:59 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer journey]]></category>
		<category><![CDATA[customer loyalty]]></category>
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		<title>The Fortress of Loyalty: How Costco Defied a Diplomatic Crisis</title>
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		<dc:creator><![CDATA[Ilaria Nicolosi]]></dc:creator>
		<pubDate>Mon, 26 Jan 2026 17:07:03 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer loyalty]]></category>
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		<title>Why Brand Perception Is the Missing Link in Your CX Strategy</title>
		<link>https://newsletter-wp.osservatori.net/ocx/why-brand-perception-is-the-missing-link-in-your-cx-strategy/</link>
					<comments>https://newsletter-wp.osservatori.net/ocx/why-brand-perception-is-the-missing-link-in-your-cx-strategy/#respond</comments>
		
		<dc:creator><![CDATA[Ilaria Nicolosi]]></dc:creator>
		<pubDate>Thu, 29 May 2025 13:23:47 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer journey]]></category>
		<category><![CDATA[customer loyalty]]></category>
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		<title>I brand possono riottenere fiducia rinnovando la customer experience</title>
		<link>https://newsletter-wp.osservatori.net/ocx/i-brand-possono-riottenere-fiducia-rinnovando-la-customer-experience/</link>
					<comments>https://newsletter-wp.osservatori.net/ocx/i-brand-possono-riottenere-fiducia-rinnovando-la-customer-experience/#respond</comments>
		
		<dc:creator><![CDATA[Claudia Baratto]]></dc:creator>
		<pubDate>Mon, 09 Dec 2024 16:42:24 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[personalization]]></category>
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		<title>Elevate Engagement Through Your Omnichannel Content Strategy</title>
		<link>https://newsletter-wp.osservatori.net/ocx/elevate-engagement-through-your-omnichannel-content-strategy/</link>
					<comments>https://newsletter-wp.osservatori.net/ocx/elevate-engagement-through-your-omnichannel-content-strategy/#respond</comments>
		
		<dc:creator><![CDATA[Irene Galantini]]></dc:creator>
		<pubDate>Mon, 04 Nov 2024 20:36:39 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[omnichannel]]></category>
		<category><![CDATA[silos]]></category>
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		<title>Circle and Hong Kong telecom provider HKT to collaborate on blockchain-based customer loyalty solution</title>
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					<comments>https://newsletter-wp.osservatori.net/blockchain/circle-and-hong-kong-telecom-provider-hkt-to-collaborate-on-blockchain-based-customer-loyalty-solution/#respond</comments>
		
		<dc:creator><![CDATA[Giacomo Weiss]]></dc:creator>
		<pubDate>Mon, 04 Nov 2024 09:33:16 +0000</pubDate>
				<category><![CDATA[Blockchain & Web3]]></category>
		<category><![CDATA[Blockchain]]></category>
		<category><![CDATA[Circle]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[Hong Kong Telecom]]></category>
		<category><![CDATA[merchants]]></category>
		<category><![CDATA[telecom]]></category>
		<guid isPermaLink="false">https://newsletter-wp.osservatori.net/?p=42437</guid>

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		<title>Enhancing Customer Experience through Personalized Support Strategies</title>
		<link>https://newsletter-wp.osservatori.net/ocx/migliorare-lesperienza-del-cliente-attraverso-strategie-di-supporto-personalizzate/</link>
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		<dc:creator><![CDATA[Ilaria Nicolosi]]></dc:creator>
		<pubDate>Thu, 19 Sep 2024 15:21:51 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[Customer Analytics]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[personalization]]></category>
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		<title>Sustaining Traveler Loyalty: How Today’s Brands Can Build Preference Through Customization</title>
		<link>https://newsletter-wp.osservatori.net/turismo/sustaining-traveler-loyalty-how-todays-brands-can-build-preference-through-customization/</link>
					<comments>https://newsletter-wp.osservatori.net/turismo/sustaining-traveler-loyalty-how-todays-brands-can-build-preference-through-customization/#respond</comments>
		
		<dc:creator><![CDATA[Linda Fasoli]]></dc:creator>
		<pubDate>Mon, 01 Jul 2024 08:27:19 +0000</pubDate>
				<category><![CDATA[Travel Innovation]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[loyalty]]></category>
		<category><![CDATA[loyalty program]]></category>
		<category><![CDATA[personalizzazione]]></category>
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		<title>Anchoring Digital Transformation Programs on Improved Customer Experience</title>
		<link>https://newsletter-wp.osservatori.net/ocx/anchoring-digital-transformation-programs-on-improved-customer-experience/</link>
					<comments>https://newsletter-wp.osservatori.net/ocx/anchoring-digital-transformation-programs-on-improved-customer-experience/#respond</comments>
		
		<dc:creator><![CDATA[Ilaria Nicolosi]]></dc:creator>
		<pubDate>Mon, 11 Mar 2024 08:39:23 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[customer centricity]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[digital transformation]]></category>
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		<title>Ericsson e il 5G in Italia: cosa vogliono ora i consumatori?</title>
		<link>https://newsletter-wp.osservatori.net/5g-beyond/ericsson-e-il-5g-in-italia-cosa-vogliono-ora-i-consumatori/</link>
					<comments>https://newsletter-wp.osservatori.net/5g-beyond/ericsson-e-il-5g-in-italia-cosa-vogliono-ora-i-consumatori/#respond</comments>
		
		<dc:creator><![CDATA[Giulia Asquer]]></dc:creator>
		<pubDate>Fri, 24 Nov 2023 11:32:41 +0000</pubDate>
				<category><![CDATA[5G & Connected Digital Industry]]></category>
		<category><![CDATA[5G]]></category>
		<category><![CDATA[5GSatisfaction]]></category>
		<category><![CDATA[CONSUMER]]></category>
		<category><![CDATA[customer loyalty]]></category>
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