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		<title>For Employees To Learn New Technology, They Need To Unlearn Old Habits</title>
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		<dc:creator><![CDATA[Chiara Tamma]]></dc:creator>
		<pubDate>Mon, 15 Dec 2025 13:15:51 +0000</pubDate>
				<category><![CDATA[HR Innovation]]></category>
		<category><![CDATA[digital transformation]]></category>
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		<title>Poli (GNV): «La Digital Transformation è la rotta. Il nostro prodotto non è il biglietto ma l’esperienza di viaggio»</title>
		<link>https://newsletter-wp.osservatori.net/ocx/poli-gnv-la-digital-transformation-e-la-rotta-il-nostro-prodotto-non-e-il-biglietto-ma-lesperienza-di-viaggio-2/</link>
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		<dc:creator><![CDATA[Ilaria Nicolosi]]></dc:creator>
		<pubDate>Fri, 14 Nov 2025 10:40:51 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer journey]]></category>
		<category><![CDATA[digital transformation]]></category>
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		<title>Poli (GNV): «La Digital Transformation è la rotta. Il nostro prodotto non è il biglietto ma l’esperienza di viaggio»</title>
		<link>https://newsletter-wp.osservatori.net/academy/poli-gnv-la-digital-transformation-e-la-rotta-il-nostro-prodotto-non-e-il-biglietto-ma-lesperienza-di-viaggio/</link>
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		<dc:creator><![CDATA[Eliana Bentivegna]]></dc:creator>
		<pubDate>Thu, 06 Nov 2025 15:52:01 +0000</pubDate>
				<category><![CDATA[Digital Transformation Academy]]></category>
		<category><![CDATA[Barbara Poli]]></category>
		<category><![CDATA[digital transformation]]></category>
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		<title>Il cloud che ridisegna la customer experience</title>
		<link>https://newsletter-wp.osservatori.net/ocx/il-cloud-che-ridisegna-la-customer-experience/</link>
					<comments>https://newsletter-wp.osservatori.net/ocx/il-cloud-che-ridisegna-la-customer-experience/#respond</comments>
		
		<dc:creator><![CDATA[Emma Barlassina]]></dc:creator>
		<pubDate>Mon, 06 Oct 2025 13:07:12 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[cloud]]></category>
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		<title>Nuna Lie accelera nella digital transformation: nuova customer experience e loyalty evoluta</title>
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		<dc:creator><![CDATA[Ilaria Nicolosi]]></dc:creator>
		<pubDate>Tue, 18 Mar 2025 10:04:07 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[digital transformation]]></category>
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		<title>Digital transformation, il percorso del MADE dedicato a imprenditori e manager</title>
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		<dc:creator><![CDATA[Eliana Bentivegna]]></dc:creator>
		<pubDate>Thu, 13 Feb 2025 09:47:16 +0000</pubDate>
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		<title>La Customer Intelligence migliora con l’AI</title>
		<link>https://newsletter-wp.osservatori.net/ocx/la-customer-intelligence-migliora-con-lai/</link>
					<comments>https://newsletter-wp.osservatori.net/ocx/la-customer-intelligence-migliora-con-lai/#respond</comments>
		
		<dc:creator><![CDATA[Ilaria Nicolosi]]></dc:creator>
		<pubDate>Tue, 17 Dec 2024 09:13:23 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[AI]]></category>
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		<title>Trasformazione digitale e green, la proposta di M.I.A Lombardia per le PMI lombarde</title>
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		<dc:creator><![CDATA[Emma Lonardi]]></dc:creator>
		<pubDate>Wed, 11 Sep 2024 14:44:19 +0000</pubDate>
				<category><![CDATA[Innovazione Digitale nelle PMI]]></category>
		<category><![CDATA[digital transformation]]></category>
		<category><![CDATA[formazione]]></category>
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		<title>8 key business areas that benefit from digital transformation</title>
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					<comments>https://newsletter-wp.osservatori.net/innov-pmi/8-key-business-areas-that-benefit-from-digital-transformation/#respond</comments>
		
		<dc:creator><![CDATA[Emma Lonardi]]></dc:creator>
		<pubDate>Tue, 27 Aug 2024 12:43:42 +0000</pubDate>
				<category><![CDATA[Innovazione Digitale nelle PMI]]></category>
		<category><![CDATA[business area]]></category>
		<category><![CDATA[digital transformation]]></category>
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		<title>Emerging Technologies in CRM: The Role of AI, Big Data, and Beyond</title>
		<link>https://newsletter-wp.osservatori.net/ocx/emerging-technologies-in-crm-the-role-of-ai-big-data-and-beyond/</link>
					<comments>https://newsletter-wp.osservatori.net/ocx/emerging-technologies-in-crm-the-role-of-ai-big-data-and-beyond/#respond</comments>
		
		<dc:creator><![CDATA[Ilaria Nicolosi]]></dc:creator>
		<pubDate>Fri, 26 Jul 2024 15:32:33 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[Big Data]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[customer experience]]></category>
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