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		<title>Are your CX metrics hurting your customer experience?</title>
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		<dc:creator><![CDATA[Ilaria Nicolosi]]></dc:creator>
		<pubDate>Fri, 31 Jan 2025 17:14:55 +0000</pubDate>
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		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[CX Metrics]]></category>
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		<title>L’IA nel customer service, un alleato vincente per i dipendenti</title>
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		<dc:creator><![CDATA[Ilaria Nicolosi]]></dc:creator>
		<pubDate>Fri, 28 Jun 2024 11:00:15 +0000</pubDate>
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		<title>Walmart removes self-checkout from select stores</title>
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					<comments>https://newsletter-wp.osservatori.net/retail/walmart-removes-self-checkout-from-select-stores/#respond</comments>
		
		<dc:creator><![CDATA[Marco Rovea]]></dc:creator>
		<pubDate>Fri, 03 May 2024 13:15:21 +0000</pubDate>
				<category><![CDATA[Innovazione Digitale nel Retail]]></category>
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		<category><![CDATA[in_store_change]]></category>
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		<title>Using Employee Engagement And Technical Controls To Reduce Insider Risk</title>
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		<dc:creator><![CDATA[Francesca Parisi]]></dc:creator>
		<pubDate>Wed, 01 May 2024 11:25:52 +0000</pubDate>
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		<category><![CDATA[Data security]]></category>
		<category><![CDATA[employee]]></category>
		<category><![CDATA[insider]]></category>
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		<title>Lufthansa taglia 34mila voli. Mancano personale e aerei</title>
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		<dc:creator><![CDATA[Linda Fasoli]]></dc:creator>
		<pubDate>Wed, 22 Feb 2023 15:33:21 +0000</pubDate>
				<category><![CDATA[Travel Innovation]]></category>
		<category><![CDATA[employee]]></category>
		<category><![CDATA[flights]]></category>
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		<title>Futuro del travel: nei GDS la parola d&#8217;ordine è &#8220;automazione&#8221;</title>
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		<dc:creator><![CDATA[Linda Fasoli]]></dc:creator>
		<pubDate>Mon, 28 Nov 2022 10:00:12 +0000</pubDate>
				<category><![CDATA[Travel Innovation]]></category>
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		<title>Lavoro, ecco le aziende che assumono: Turismo in testa</title>
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		<dc:creator><![CDATA[Linda Fasoli]]></dc:creator>
		<pubDate>Tue, 22 Nov 2022 10:18:59 +0000</pubDate>
				<category><![CDATA[Travel Innovation]]></category>
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		<title>L&#8217;off-site è il nuovo ritorno in ufficio</title>
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		<dc:creator><![CDATA[Linda Fasoli]]></dc:creator>
		<pubDate>Wed, 26 Oct 2022 15:30:50 +0000</pubDate>
				<category><![CDATA[Travel Innovation]]></category>
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