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		<title>Building a Company Culture That Encourages Feedback</title>
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		<dc:creator><![CDATA[Chiara Tamma]]></dc:creator>
		<pubDate>Mon, 20 Oct 2025 16:00:25 +0000</pubDate>
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		<title>Forrester: Businesses expect bigger budgets for improving customer experience</title>
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		<dc:creator><![CDATA[Irene Galantini]]></dc:creator>
		<pubDate>Fri, 05 Sep 2025 15:38:03 +0000</pubDate>
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		<title>GenAI powers the next era of customer listening</title>
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		<dc:creator><![CDATA[Irene Galantini]]></dc:creator>
		<pubDate>Fri, 05 Sep 2025 15:31:33 +0000</pubDate>
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		<title>5 Ways To Advance Customer Experience In High-Tech B2B</title>
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		<dc:creator><![CDATA[Irene Galantini]]></dc:creator>
		<pubDate>Fri, 18 Jul 2025 10:43:24 +0000</pubDate>
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		<category><![CDATA[CX]]></category>
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		<title>B2b Customer Engagement Strategies and Ideas for 2025</title>
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		<dc:creator><![CDATA[Irene Galantini]]></dc:creator>
		<pubDate>Mon, 09 Jun 2025 16:36:30 +0000</pubDate>
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		<category><![CDATA[Email marketing]]></category>
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		<title>From Asking to Knowing: How AI Is Replacing B2B Customer Surveys—Not If, but When</title>
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		<dc:creator><![CDATA[Irene Galantini]]></dc:creator>
		<pubDate>Mon, 26 May 2025 14:27:59 +0000</pubDate>
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		<title>Are your CX metrics hurting your customer experience?</title>
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		<dc:creator><![CDATA[Ilaria Nicolosi]]></dc:creator>
		<pubDate>Fri, 31 Jan 2025 17:14:55 +0000</pubDate>
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		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[CX Metrics]]></category>
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		<title>Intelligenza Artificiale nel customer care: istruzioni per l’uso</title>
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		<dc:creator><![CDATA[Ilaria Nicolosi]]></dc:creator>
		<pubDate>Tue, 17 Dec 2024 09:12:25 +0000</pubDate>
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		<title>The Untapped Potential of Real-Time Voice of Customer Insights</title>
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		<dc:creator><![CDATA[Irene Galantini]]></dc:creator>
		<pubDate>Mon, 09 Sep 2024 16:20:23 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[customer experience]]></category>
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		<title>The Power of a Proactive Customer Service Strategy</title>
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		<dc:creator><![CDATA[Irene Galantini]]></dc:creator>
		<pubDate>Mon, 09 Sep 2024 16:19:20 +0000</pubDate>
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