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	<title>IVR &#8211; newsletterwp</title>
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		<title>Harnessing AI to Become Frictionless. Part 1: Simpler, Smarter IVR Systems</title>
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		<dc:creator><![CDATA[Andrea Meroni]]></dc:creator>
		<pubDate>Fri, 03 Nov 2023 08:35:35 +0000</pubDate>
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		<category><![CDATA[AI]]></category>
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		<title>Customer service teams are risking a backlash by ditching the phone</title>
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		<dc:creator><![CDATA[Andrea Meroni]]></dc:creator>
		<pubDate>Thu, 14 Sep 2023 12:43:31 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[AI]]></category>
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