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		<title>Prysmian, così l’innovazione diventa misurabile: governance, startup e nuovi prodotti</title>
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		<dc:creator><![CDATA[Eliana Bentivegna]]></dc:creator>
		<pubDate>Fri, 12 Jun 2026 13:17:25 +0000</pubDate>
				<category><![CDATA[Digital Transformation Academy]]></category>
		<category><![CDATA[KPI]]></category>
		<category><![CDATA[Luca De Rai]]></category>
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		<title>Innovation accounting: i Kpi che ogni Chief Innovation Officer dovrebbe presentare al board</title>
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		<dc:creator><![CDATA[Eliana Bentivegna]]></dc:creator>
		<pubDate>Thu, 07 May 2026 08:29:23 +0000</pubDate>
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		<category><![CDATA[innovation accounting]]></category>
		<category><![CDATA[KPI]]></category>
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		<title>How CX leaders can actually prove ROI</title>
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		<dc:creator><![CDATA[Cristina Anna Rossi]]></dc:creator>
		<pubDate>Fri, 20 Mar 2026 17:25:19 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[CX]]></category>
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		<title>Come viene misurato chi fa open innovation in azienda? I KPI stanno guardando oltre l’innovazione</title>
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		<dc:creator><![CDATA[Eliana Bentivegna]]></dc:creator>
		<pubDate>Wed, 04 Feb 2026 10:11:22 +0000</pubDate>
				<category><![CDATA[Digital Transformation Academy]]></category>
		<category><![CDATA[Alberto Onetti]]></category>
		<category><![CDATA[KPI]]></category>
		<category><![CDATA[open innovation]]></category>
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		<title>Alex Osterwalder, CEO Strategyzer: “I KPI sono la pena di morte per l’innovazione”</title>
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		<dc:creator><![CDATA[Eliana Bentivegna]]></dc:creator>
		<pubDate>Thu, 27 Nov 2025 13:22:02 +0000</pubDate>
				<category><![CDATA[Digital Transformation Academy]]></category>
		<category><![CDATA[Alex Osterwalder]]></category>
		<category><![CDATA[Innovazione]]></category>
		<category><![CDATA[KPI]]></category>
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		<title>5 Ways To Advance Customer Experience In High-Tech B2B</title>
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		<dc:creator><![CDATA[Irene Galantini]]></dc:creator>
		<pubDate>Fri, 18 Jul 2025 10:43:24 +0000</pubDate>
				<category><![CDATA[B2b Digital Commerce & Experience]]></category>
		<category><![CDATA[CX]]></category>
		<category><![CDATA[feedback]]></category>
		<category><![CDATA[KPI]]></category>
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		<title>AI and Real-Time Tech vs. Traditional CX Surveys: Who Will Win the Upcoming Battle?</title>
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		<dc:creator><![CDATA[Ilaria Nicolosi]]></dc:creator>
		<pubDate>Mon, 14 Apr 2025 15:59:12 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[CX]]></category>
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		<category><![CDATA[VoC]]></category>
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		<title>How does AI fit into marketing campaigns?</title>
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		<dc:creator><![CDATA[Ilaria Nicolosi]]></dc:creator>
		<pubDate>Fri, 26 Jul 2024 15:31:39 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[Artificial Intelligence]]></category>
		<category><![CDATA[Automation]]></category>
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		<title>UK museums take global lead in sustainability</title>
		<link>https://newsletter-wp.osservatori.net/arte/uk-museums-take-global-lead-in-sustainability/</link>
					<comments>https://newsletter-wp.osservatori.net/arte/uk-museums-take-global-lead-in-sustainability/#respond</comments>
		
		<dc:creator><![CDATA[Linda Fasoli]]></dc:creator>
		<pubDate>Tue, 09 Apr 2024 14:08:07 +0000</pubDate>
				<category><![CDATA[Innovazione Digitale per la Cultura]]></category>
		<category><![CDATA[KPI]]></category>
		<category><![CDATA[musei]]></category>
		<category><![CDATA[sostenibilità]]></category>
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		<title>KPIs that connect: 5 metrics for marketing, sales and product alignment</title>
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					<comments>https://newsletter-wp.osservatori.net/ocx/kpis-that-connect-5-metrics-for-marketing-sales-and-product-alignment/#respond</comments>
		
		<dc:creator><![CDATA[Irene Galantini]]></dc:creator>
		<pubDate>Mon, 23 Oct 2023 11:31:45 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[KPI]]></category>
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