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		<title>Omnichannel Risk Check: Are You Adding Channels, or Adding Ways to Lose Trust?</title>
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		<dc:creator><![CDATA[Cristina Anna Rossi]]></dc:creator>
		<pubDate>Fri, 20 Feb 2026 17:05:41 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[customer journey]]></category>
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		<title>Omnichannel Strategies: Challenges and Building Blocks</title>
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		<dc:creator><![CDATA[Ilaria Nicolosi]]></dc:creator>
		<pubDate>Fri, 04 Oct 2024 14:45:05 +0000</pubDate>
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		<category><![CDATA[contact center]]></category>
		<category><![CDATA[customer centric]]></category>
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		<title>Use Optichannel and Omnichannel Approaches to Maximize Customer Engagement</title>
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		<dc:creator><![CDATA[Ilaria Nicolosi]]></dc:creator>
		<pubDate>Fri, 28 Jun 2024 10:45:22 +0000</pubDate>
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		<category><![CDATA[customer engagement]]></category>
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		<title>Samsonite rafforza la strategia multicanale con un nuovo servizio mobile in store</title>
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		<dc:creator><![CDATA[Ilaria Nicolosi]]></dc:creator>
		<pubDate>Mon, 11 Mar 2024 08:22:31 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[Multichannel]]></category>
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		<category><![CDATA[personalization]]></category>
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		<title>Douglas è il Migliore Retailer Omnichannel</title>
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		<dc:creator><![CDATA[Andrea Meroni]]></dc:creator>
		<pubDate>Mon, 04 Dec 2023 14:19:52 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[digital]]></category>
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		<title>La strategia di Conad: &#8220;Una piattaforma per viaggi e servizi</title>
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		<dc:creator><![CDATA[Andrea Meroni]]></dc:creator>
		<pubDate>Fri, 03 Nov 2023 08:27:29 +0000</pubDate>
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		<title>Omnichannel: Maserati lancia un nuovo concetto di retail</title>
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		<dc:creator><![CDATA[Andrea Meroni]]></dc:creator>
		<pubDate>Fri, 08 Sep 2023 10:11:02 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
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		<title>Omnichannel Customer Journey: processi e tecnologie</title>
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					<comments>https://newsletter-wp.osservatori.net/ocx/omnichannel-customer-journey-processi-e-tecnologie/#respond</comments>
		
		<dc:creator><![CDATA[Andrea Meroni]]></dc:creator>
		<pubDate>Fri, 07 Jul 2023 10:16:13 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[customer journey]]></category>
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		<category><![CDATA[omnichannel]]></category>
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		<title>Informazione in tasca: il caso E015 e Turismo Torino e Provincia</title>
		<link>https://newsletter-wp.osservatori.net/turismo/informazione-in-tasca-il-caso-e015-e-turismo-torino-e-provincia/</link>
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		<dc:creator><![CDATA[Linda Fasoli]]></dc:creator>
		<pubDate>Tue, 11 Apr 2023 13:25:32 +0000</pubDate>
				<category><![CDATA[Travel Innovation]]></category>
		<category><![CDATA[Dati]]></category>
		<category><![CDATA[E015]]></category>
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