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		<title>Owning the Seams: Where CX Leadership Earns Its Seat</title>
		<link>https://newsletter-wp.osservatori.net/ocx/owning-the-seams-where-cx-leadership-earns-its-seat/</link>
		
		<dc:creator><![CDATA[Cristina Anna Rossi]]></dc:creator>
		<pubDate>Fri, 29 May 2026 13:42:23 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[Coordination]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[CX Orchestration]]></category>
		<category><![CDATA[fragmentation]]></category>
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		<category><![CDATA[omnichannel strategy]]></category>
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		<title>Is Your Omnichannel Strategy Just Spreading the Same Broken Experience Across More Channels?</title>
		<link>https://newsletter-wp.osservatori.net/ocx/is-your-omnichannel-strategy-just-spreading-the-same-broken-experience-across-more-channels/</link>
		
		<dc:creator><![CDATA[Cristina Anna Rossi]]></dc:creator>
		<pubDate>Fri, 29 May 2026 13:36:07 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer journey]]></category>
		<category><![CDATA[data strategy]]></category>
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		<title>Winning back customers requires fixing what drove them away</title>
		<link>https://newsletter-wp.osservatori.net/ocx/winning-back-customers-requires-fixing-what-drove-them-away/</link>
		
		<dc:creator><![CDATA[Ilaria Nicolosi]]></dc:creator>
		<pubDate>Fri, 12 Dec 2025 11:58:41 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[Customer Behavior]]></category>
		<category><![CDATA[omnichannel]]></category>
		<category><![CDATA[omnichannel strategy]]></category>
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		<title>Le campagne omnichannel sono 1,5 volte più persuasive. Lo studio di The Trade Desk</title>
		<link>https://newsletter-wp.osservatori.net/internet-media/le-campagne-omnichannel-sono-15-volte-piu-persuasive-lo-studio-di-the-trade-desk/</link>
					<comments>https://newsletter-wp.osservatori.net/internet-media/le-campagne-omnichannel-sono-15-volte-piu-persuasive-lo-studio-di-the-trade-desk/#respond</comments>
		
		<dc:creator><![CDATA[Marco Rovea]]></dc:creator>
		<pubDate>Mon, 17 Mar 2025 09:28:07 +0000</pubDate>
				<category><![CDATA[Internet Media]]></category>
		<category><![CDATA[advertising]]></category>
		<category><![CDATA[MEDIA]]></category>
		<category><![CDATA[omnichannel strategy]]></category>
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		<title>Strumenti e buone pratiche per progettare una strategia omnichannel vincente  06/06/2023 – Digital 4</title>
		<link>https://newsletter-wp.osservatori.net/ocx/strumenti-e-buone-pratiche-per-progettare-una-strategia-omnichannel-vincente-06-06-2023-digital-4/</link>
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		<dc:creator><![CDATA[Andrea Meroni]]></dc:creator>
		<pubDate>Fri, 09 Jun 2023 07:38:01 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[Data]]></category>
		<category><![CDATA[omnichannel]]></category>
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		<guid isPermaLink="false">https://newsletter-wp.osservatori.net/?p=16174</guid>

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		<title>5 go-to-market recommendations for marketing leaders</title>
		<link>https://newsletter-wp.osservatori.net/ocx/5-go-to-market-recommendations-for-marketing-leaders/</link>
					<comments>https://newsletter-wp.osservatori.net/ocx/5-go-to-market-recommendations-for-marketing-leaders/#respond</comments>
		
		<dc:creator><![CDATA[Andrea Meroni]]></dc:creator>
		<pubDate>Fri, 12 May 2023 10:10:42 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[customer relationship]]></category>
		<category><![CDATA[KPI]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[omnichannel]]></category>
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		<title>Il nuovo marketing crea fiducia: l’importanza delle strategie onlife e glocal per le aziende</title>
		<link>https://newsletter-wp.osservatori.net/ocx/il-nuovo-marketing-crea-fiducia-limportanza-delle-strategie-onlife-e-glocal-per-le-aziende/</link>
					<comments>https://newsletter-wp.osservatori.net/ocx/il-nuovo-marketing-crea-fiducia-limportanza-delle-strategie-onlife-e-glocal-per-le-aziende/#respond</comments>
		
		<dc:creator><![CDATA[Andrea Meroni]]></dc:creator>
		<pubDate>Fri, 12 May 2023 09:54:10 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[omnichannel]]></category>
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		<title>Amazon sta cambiando le regole del marketplace in Europa</title>
		<link>https://newsletter-wp.osservatori.net/ocx/amazon-sta-cambiando-le-regole-del-marketplace-in-europa/</link>
					<comments>https://newsletter-wp.osservatori.net/ocx/amazon-sta-cambiando-le-regole-del-marketplace-in-europa/#respond</comments>
		
		<dc:creator><![CDATA[Irene Galantini]]></dc:creator>
		<pubDate>Fri, 31 Mar 2023 17:46:37 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[marketplace]]></category>
		<category><![CDATA[omnichannel strategy]]></category>
		<category><![CDATA[Trend]]></category>
		<guid isPermaLink="false">https://newsletter-wp.osservatori.net/?p=11924</guid>

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		<title>How an Omnichannel Approach Can Build a More Diverse Customer Base</title>
		<link>https://newsletter-wp.osservatori.net/ocx/how-an-omnichannel-approach-can-build-a-more-diverse-customer-base/</link>
					<comments>https://newsletter-wp.osservatori.net/ocx/how-an-omnichannel-approach-can-build-a-more-diverse-customer-base/#respond</comments>
		
		<dc:creator><![CDATA[Andrea Meroni]]></dc:creator>
		<pubDate>Mon, 20 Mar 2023 15:05:19 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
		<category><![CDATA[channels]]></category>
		<category><![CDATA[customer base]]></category>
		<category><![CDATA[diversified business]]></category>
		<category><![CDATA[omnichannel strategy]]></category>
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