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		<title>Poste Italiane prima platform company italiana grazie al successo della strategia omnicanale</title>
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		<dc:creator><![CDATA[Cristina Anna Rossi]]></dc:creator>
		<pubDate>Fri, 29 May 2026 13:44:16 +0000</pubDate>
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		<dc:creator><![CDATA[Cristina Anna Rossi]]></dc:creator>
		<pubDate>Fri, 29 May 2026 13:42:23 +0000</pubDate>
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		<title>What CX leaders need to know about customer journey mapping</title>
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		<dc:creator><![CDATA[Cristina Anna Rossi]]></dc:creator>
		<pubDate>Fri, 29 May 2026 13:40:47 +0000</pubDate>
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		<title>Is Your Omnichannel Strategy Just Spreading the Same Broken Experience Across More Channels?</title>
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		<dc:creator><![CDATA[Cristina Anna Rossi]]></dc:creator>
		<pubDate>Fri, 29 May 2026 13:36:07 +0000</pubDate>
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		<title>Customers want personalized marketing. Why can’t most brands deliver?</title>
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		<dc:creator><![CDATA[Cristina Anna Rossi]]></dc:creator>
		<pubDate>Mon, 04 May 2026 10:26:59 +0000</pubDate>
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		<title>Understand, optimize and track customer journey touchpoints</title>
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		<dc:creator><![CDATA[Cristina Anna Rossi]]></dc:creator>
		<pubDate>Mon, 04 May 2026 10:20:16 +0000</pubDate>
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		<title>ITA AIRWAYS RINNOVA LE PIATTAFORME DIGITALI PER MIGLIORARE LA CUSTOMER EXPERIENCE</title>
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		<dc:creator><![CDATA[Claudia Baratto]]></dc:creator>
		<pubDate>Tue, 07 Apr 2026 09:50:45 +0000</pubDate>
				<category><![CDATA[Omnichannel Customer Experience]]></category>
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		<title>Even the Best CX Fails Without the Right Customer Persona</title>
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		<dc:creator><![CDATA[Cristina Anna Rossi]]></dc:creator>
		<pubDate>Fri, 20 Mar 2026 17:49:20 +0000</pubDate>
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		<title>Modello omnicanale vincente per Pinalli che cresce nel 2025</title>
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		<dc:creator><![CDATA[Cristina Anna Rossi]]></dc:creator>
		<pubDate>Fri, 20 Feb 2026 17:29:54 +0000</pubDate>
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		<title>Omnichannel Risk Check: Are You Adding Channels, or Adding Ways to Lose Trust?</title>
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		<dc:creator><![CDATA[Cristina Anna Rossi]]></dc:creator>
		<pubDate>Fri, 20 Feb 2026 17:05:41 +0000</pubDate>
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		<category><![CDATA[customer journey]]></category>
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